Renewal FAQ

Below are some questions you may have about renewing your site subscription and/or sqlExports.  Feel free to contact Matt at matt @ sisresources.com with any questions or for a renewal quote.

Site Subscription Renewals

Does the site subscription automatically renew?

No - customers are not automatically billed for renewals, but rather given the choice to decide if they wish to renew.

How do I know when my site subscription expires?

After you login you should see a grey box on the login landing page with the information.  You can also check the Order Information page under the Login menu and see the information there.

Is there a place to find information on previous orders?

Yes - click on the Order Information link under the Login menu and you'll see your order history.

Will I receive reminders about renewing?

Yes.  You will receive an email approximately two months prior to the expiration date, and then if needed, another one approximately one month later.  The emails will come from Matt's sisresources.com email address, so please make sure you allow email from that domain.  The date emails are sent will added to the Order Information page as well, so if you see an email was sent, but you did not receive anything, please contact Matt.

I received a reminder - how do I renew?

Renewal pricing is based on the number of active students in the district at the time, so send Matt that number.  He will create a quote for you based on that number.  If you wish to renew, please send a purchase order to Matt based on the information in the quote.

Do I need to wait until something expires before renewing?

No - you can renew at any time.  Email the number of active students in the district to Matt and he'll prepare a renewal quote.

How much does it cost to renew?

It depends on the type of site subscription (full or reports only).  If you have under 50,000 students, see the price quide here.  If you have more than 50,000 students, please contact Matt for pricing information.

There is a 10% discount for renewing - the renewal quote will have the official prices on it.

What happens if I don't renew?

You'll still be able to login to the site so that you can access Account Information and Order Information under the Login menu.  However, you'll no longer have access to the premium reports and the premium downloads at the site, nor will you receive any support for any of the downloads you're using.  You can still use them, but it will be up to you to maintain the html pages of the version you're on, and if you upgrade sqlReports at any time, you'll only be able to upgrade to the free version of sqlReports.

Can I let something expire and then renew it at a later date if I change my mind?

Yes - you can renew at any time and will still be eligible for renewal pricing at that time.

 

sqlExports Support Renewals

What does the sqlExports support cover?

sqlExports support covers support and access to product updates.

Does the sqlExports support automatically renew?

No - customers are not automatically billed for renewals, but rather given the choice to decide if they wish to renew.

How do I know when my sqlExports support expires?

After you login you should see a grey box on the login landing page with the information.  You can also check the Order Information page under the Login menu and see the information there.

Is there a place to find information on previous orders?

Yes - click on the Order Information link under the Login menu and you'll see your order history.

Will I receive reminders about renewing?

Yes.  You will receive an email approximately two months prior to the expiration date, and then if needed, another one approximately one month later.  The emails will come from Matt's sisresources.com email address, so please make sure you allow email from that domain.  The date emails are sent will added to the Order Information page as well, so if you see an email was sent, but you did not receive anything, please contact Matt.

I received a reminder - how do I renew?

Renewal pricing is based on the number of active students in the district at the time, so send Matt that number.  He will create a quote for you based on that number.  If you wish to renew, please send a purchase order to Matt based on the information in the quote.

Do I need to wait until something expires before renewing?

No - you can renew at any time.  Email the number of active students in the district to Matt and he'll prepare a renewal quote.

How much does it cost to renew?

Renewal pricing is five cents per active student in the district.  There is a 10% discount for renewing - the renewal quote will have the official prices on it.

What happens if I don't renew?

You'll still be able to login to the site so that you can access Account Information and Order Information under the Login menu.  However, you'll no longer have access to product updates, nor will you receive any support for any of the downloads you're using.  You can still use them, but it will be up to you to maintain the html pages of the version you're on, and if you upgrade sqlReports at any time, you'll only be able to upgrade to the free version of sqlReports.

Can I let something expire and then renew it at a later date if I change my mind?

Yes - you can renew at any time and will still be eligible for renewal pricing at that time.


Last updated on October 17, 2016.